When it is the first time logging into the system and received the activated account email, Complete a Password Reset FIRST! Please Note: The system will allow you 3 attempts to enter a correct username and password combination before locking your account for 30 minutes. There is no way for us to override the 30-minute lock out. If you cannot remember your password, please complete a password reset after 2 incorrect attempts so you do not get locked out. You will need change/reset your password every 60 days – this is a government requirement that we must adhere to. Please be aware that usernames and passwords are not to be shared. Anyone needing access to the site should send in a New Registration request through the FAST website. We can set up as many users on your account as needed. LHTEC/CTS800 User Policy is now modified and any user not logging in within 1 year, the account will be deactivated.